The Federal Airports Authority of Nigeria (FAAN) has introduced a comprehensive Integrated Management System (IMS) Policy aimed at strengthening safety, service quality, environmental stewardship and operational efficiency across all Federal Government-owned airports in the country.
The policy, approved and signed by the Managing Director and Chief Executive of FAAN, Mrs Olubunmi Kuku, outlines the Authority’s strategic commitment to delivering safe, secure and reliable airport services while supporting sustainable development within Nigeria’s aviation ecosystem.
According to FAAN, the IMS Policy provides a unified framework that integrates Quality, Health, Safety and Environment (QHSE) principles into the planning and execution of airport operations nationwide.
The Authority said the approach is designed to ensure consistent service delivery, protect passengers, employees and host communities, and minimise environmental impact.
FAAN emphasised that the policy aligns with all applicable laws and regulatory requirements, as well as internationally recognised standards, including the ISO 9001:2015 Quality Management System and the ISO 14001:2015 Environmental Management System.
The Authority pledged to continually review and improve its management systems to enhance performance, eliminate operational risks and maintain the highest standards of safety and integrity.
In the policy statement, FAAN reaffirmed its resolve to provide workplaces and airport environments that are safe, inclusive and conducive to all users.
The Authority also committed to preventing pollution, workplace injuries and ill health through proactive risk management and adherence to best practices in environmental and occupational safety.
The IMS Policy further establishes a structured framework for training and capacity building, enabling employees to understand their roles and responsibilities within the quality and environmental management system.
FAAN said it would set clear IMS objectives and targets, regularly review performance, and document processes to ensure consistency and accountability across all airports.
To strengthen compliance and awareness, FAAN stated that IMS requirements would be communicated to all persons working under its control, while relevant aspects of the policy would be made available to interested stakeholders.
The Authority also underscored its commitment to openness in quality and environmental matters and active engagement with industry partners, host communities and other stakeholders.
In line with global sustainability goals, FAAN said it would support the development and adoption of sustainable energy systems and technologies in airport operations
The Authority also highlighted the importance of leadership in driving quality and environmental excellence, noting that management would lead by example through responsible conduct and visible commitment to IMS principles.
FAAN further pledged to promote continuous improvement by encouraging the analysis of accidents and incidents, using lessons learned to strengthen controls and prevent future occurrences.
The policy also addresses workplace conduct, with the Authority committing to the prevention of alcohol and drug use among employees to ensure a safe and disciplined working environment.
Customer experience remains a key focus of the IMS Policy, as FAAN reiterated its commitment to achieving high levels of customer satisfaction and ensuring that airport services consistently meet their intended purpose and quality standards.
FAAN stated that the IMS Policy would be communicated, understood and implemented throughout the organisation and linked to clearly defined objectives to drive measurable improvements.
The policy will be reviewed periodically to ensure it remains relevant, effective and aligned with the Authority’s operational priorities and long-term strategic goals.
The Authority noted that the introduction of the IMS Policy represents a significant step in its efforts to position Nigeria’s airports as safe, efficient and environmentally responsible gateways that meet international standards and support national economic development.
(Independent)
